Call 1.866.475.2567
Search

Search form

FAQ – FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?

Check-in 3:00 pm

Check-out 11:00 am

Are there Parking fees? if so, what are they?

Self-Parking: Free (included in the resort fee)

Valet: $20 (1-24 hours)

Are Pets allowed?

Service Pets Allowed: Yes

Pets Allowed: Yes (Dogs only)

A minimum cleaning fee of $300 (per sleeping space)

Weight: 25lbs and under

Allowed in Main Bldg Only (Must accompany Family upon check in)

What is the Resort’s Smoking Policy?

Turtle Bay is a Non-Smoking resort. Guestrooms and balconies are Non-Smoking. A minimum cleaning fee of $300, (per sleeping space) will be assessed if there is any evidence of smoking in a guestroom or balcony. This fee will be assessed on any form of smoke including incense, mosquito coils, vapor cigarettes, cigarettes, cigars, etc..

In order to accommodate everyone, smoking is allowed in three designated areas near the main building.

What is the best way to get to the resort?

Turtle Bay is located on the North Shore of Oahu, the surf capital of the world. We are conveniently located near legendary surf breaks Pipeline, Sunset Beach, and Waimea Bay.

A beautiful 15 minute drive North will take you to Historic Haleiwa town which provides attractions, shopping and dining. We are a 10 minute drive from the Polynesian Cultural Center.

Turtle Bay is a 55 minute drive from the Honolulu International Airport. We look forward to saying “Aloha” and welcoming you to Hawaii! For more information, please contact us at 1.866.475.2569.

To Turtle Bay from Honolulu International Airport, (55 minutes/37 miles):

Take H1 Freeway, Westbound. Stay on the HI Freeway for approximately six miles. Look for signs for the H2 Freeway, Northbound (North Shore/Wahiawa).ïMerge right onto the H2 Freeway. Continue on the H2 Freeway North to Wahiawa. Exit at Wahiawa (Exit 8) on to 80 (Kamehameha Hwy) through Wahiawa. Continue Northbound, 80 connects with 99. Stay on 99 to Haleiwa. The road now bypasses Haleiwa and becomes route 83. Continue on 83 approximately 20 minutes toward Kahuku. Turtle Bay Resort will be on the left hand side.

Turtle Bay Resort works with Enterprise Car Rental to service your needs and offer customer discounts.

You can also request SpeediShuttle to provide you transportation from Honolulu International Airport to Turtle Bay Resort.

Is there a dress code at the Resort?

There is no dress code policy at the resort, however some restaurants do suggest guests come in Resort Attire. Shoes and shirts must be worn in the main lobby and restaurants, (excluding the pool bar).