Updated 07/07/2020 - subject to change:
Turtle Bay Resort takes pride in honoring its core value of mālama (to care for) by being personally committed to protecting the well-being of guests, employees, and North Shore community. As a result, we are doing everything we can to ensure your travel safety and to provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
We are closely monitoring government instructions and guidance in order to identify a reopen date. As such, we are now accepting reservations for stays beginning Tuesday, September 1, 2020 and onward.
Please note, beginning Saturday, August 1, Travelers to Hawaii who have a valid negative COVID-19 polymerise chain reaction (PCR) test from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory 72 hours prior to arriving at Hawaii’s airports will not be subject to the state’s mandatory 14-day quarantine. This test result must be confirmed prior to arrival and the passenger must present evidence of this test upon arrival. Individuals will be responsible for the cost of the pre-travel test.
View the full Hawaii quarantine regulation here.
As of July 6, 2020, we have made the following adjustments to our cancellation policies:
Existing Bookings:
- For stays through 8/31/2020 – Guests who have pre-paid for their stay and have booked directly through the resort will receive a full refund for their reservation. Refunds may take up to 10 days to process, so we ask for your patience and understanding.
- For stays from 9/1/2020 on – The normal cancellation policy stands. No penalty if the reservation is canceled prior to (14) days of your arrival. For reservations canceled within (14) days, the penalty will be the full stay. Special holiday and year-end policies remain as originally stated. Please refer to your confirmation for details.
New Bookings
- For new bookings made by 7/6/2020 for future stays from 9/1/2020 on, no cancellation penalty, if the notification is received at least (24) hours prior to your arrival date. Special holiday and year end policies differ and are subject to change.
- For new bookings made from 7/6/2020 on, for futures stays from 9/1/2020 on, the resort’s normal (14) day cancellation policy remains in effect. Special holiday and year end policies differ and are subject to change.
Our reservations team remains available to assist with reservations for stays from September 1, 2020, onward. We apologize for any inconvenience and mahalo for your understanding during this time. For questions related to an upcoming reservation, please call the Resort directly at 808-293-6000 or 866-827-5327 or by email.
BENCHMARK®, a global hospitality company, places the health and safety of our guests and employees as our highest and most important business priority. We have undertaken a number of actions and initiatives to address the ongoing COVID-19 Coronavirus concerns. Click here to review all Activity & Awareness Updates.
For up-to-date information, please reference the State of Hawaii, Department of Health website dedicated to COVID-19 at https://health.hawaii.gov/docd/advisories/novel-coronavirus-2019
