CORONAVIRUS ACTIVITY & AWARENESS UPDATE
Updated March 8, 2021 - subject to change:
Turtle Bay Resort takes pride in honoring its core value of mālama (to care for) by being committed to protecting the well-being of guests, employees, and North Shore community. As a result, we are doing everything we can to ensure your travel safety and to provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
We are taking this opportunity to transform the resort’s pool deck, landscaping, lobby, and dining outlets. As such, we are now accepting reservations for stays beginning [July 1, 2021 and onward. To learn more about the transformations arriving this summer, click here >>
As of March 1, 2021, we have made the following adjustments to our cancellation policies:
Existing Bookings:
- For stays through June 30, 2021, – Guests who have pre-paid for their stay and have booked directly through the resort will receive a full refund for their reservation. Refunds may take up to 10 days to process, so we ask for your patience and understanding.
- For stays from July 1, 2021 on – The normal cancellation policy stands. No penalty if the reservation is canceled prior to (14) days of your arrival. For reservations canceled within (14) days, the penalty will be the full stay. Special holiday and year-end policies remain as originally stated. Please refer to your confirmation for details.
New Bookings:
- Normal (14) day cancelation policy remains in effect for all new bookings. Special holiday and year-end policies differ and are subject to change.
Our reservations team remains available to assist with reservations for stays from July 1, 2021, onward. We apologize for any inconvenience and mahalo for your understanding during this time. For questions related to an upcoming reservation, please call the resort directly at 808-293-6000, 866-827-5327 or by email.
- View the full Hawaii quarantine regulations here >>
- Please see our Covid Health & Safety Plan >>
BENCHMARK®, a global hospitality company, places the health and safety of our guests and employees as our highest and most important business priority. We have undertaken a number of actions and initiatives to address the ongoing COVID-19 Coronavirus concerns. Click here to review all Activity & Awareness Updates.
